Category: tech-support

  • Cyber Security

    Cyber Security

    Recent cyber security issues at major employers like Jaguar Land Rover in the West Midlands have shown that no organisation is too big – or too small – to be targeted by cyber criminals. While large companies make the headlines, small businesses are just as vulnerable. In fact, attackers often see small firms as easier pickings because budgets are tight, and protections are weaker.

    The good news? You don’t need a huge IT budget to protect yourself. With some straightforward, low-cost steps, you can make your business a much harder target.


    1. Keep Your Devices and Software Updated

    Hackers rely on out-of-date systems because they contain known weaknesses.

    • Turn on automatic updates for Windows, macOS, and mobile devices.
    • Update your website CMS (like WordPress) and plugins regularly.
    • Don’t ignore the update prompts – they’re patches against active threats.

    2. Back Up Your Data – Automatically

    If ransomware or hardware failure hits, your data is often the most valuable thing you risk losing.

    • Use cloud backups (OneDrive, Google Drive, Dropbox) with version history enabled.
    • Keep an offline backup on an external drive, updated weekly.
    • Test restoring files every now and again so you know it works.

    3. Strengthen Your Passwords

    Weak or reused passwords are the easiest way in for attackers.

    • Use passphrases instead of short passwords (e.g. ChairSunshineMarket2024!).
    • Never reuse the same password across work accounts.
    • Consider a password manager like Bitwarden or LastPass to store them securely.

    4. Switch On Multi-Factor Authentication (MFA)

    Even if someone steals your password, MFA stops them logging in.

    • Enable MFA on email, banking, Microsoft 365, Google Workspace, and any system that supports it.
    • Use an app (like Microsoft Authenticator or Authy) rather than SMS where possible.

    5. Stay Aware of Phishing Emails

    Most attacks start with a dodgy email.

    • Be cautious of unexpected invoices, links, or file attachments.
    • Check the sender’s address carefully – fraudsters often use lookalike domains.
    • If in doubt, don’t click – call the company directly to confirm.

    Small Steps, Big Protection

    You don’t need Jaguar-sized budgets to avoid cyber disasters. A handful of affordable practices can protect your data, your clients, and your reputation.

    ✅ Want Peace of Mind?

    At Black Country Tech Support, we offer a low-cost Cyber Security Health Check for small businesses across the West Midlands. We’ll review your setup, highlight the risks, and give you simple fixes you can put in place right away.

    👉 Get your Cyber Security Health Check today

  • How AI Can Help Local Businesses in Wolverhampton (Right Now)

    How AI Can Help Local Businesses in Wolverhampton (Right Now)

    Artificial Intelligence isn’t just for Silicon Valley giants. Right here in Wolverhampton, AI is quietly starting to transform how local businesses serve customers, save time, and grow their revenue. Whether you’re running a plumbing business, a law office, or a local takeaway, there are practical ways AI can help — without needing to hire a team of techies.

    Here are some real-world examples of how local businesses in Wolverhampton can start using AI today:

    Emergency Services: Faster Response, Happier Customers

    Businesses like emergency plumbers, 24-hour electricians, locksmiths, and boiler repair companies live or die by how fast they can respond to customer calls.

    AI tools can:

    • Answer calls 24/7 with AI-powered phone assistants that can triage the problem and book an appointment — even at 2am.
    • Automatically schedule jobs by prioritising emergencies based on location, traffic, and technician availability.
    • Create ads automatically targeting high-intent local searches like “emergency plumber Wolverhampton” or “boiler repair near me”.

    Home Services: Smarter Quotes & Repeat Business

    Roofers, builders, carpet cleaners, window cleaners, and gardeners all face the same challenge: quoting jobs quickly and keeping customers coming back.

    AI can help by:

    • Generating instant quotes from customer photos of the damage or job area.
    • Predicting repeat service needs — like reminding customers it’s time to have the gutters cleaned or carpets refreshed.
    • Automatically creating SEO blog posts that boost Google rankings for search terms like “roofer Wolverhampton” or “gardener near me”.

    Professional Services: Streamlined Admin Work

    For accountants, solicitors, personal trainers, and driving instructors, admin work can eat up hours every week.

    AI-powered solutions can:

    • Automate client intake with smart online forms and chat assistants.
    • Draft legal documents, contracts, or training plans in minutes.
    • Track compliance updates (for example, changes in tax law) and flag anything that might affect your clients.
    • Send reminders automatically for appointments, renewals, or deadlines.

    Food & Retail: Smarter Menus and Customer Loyalty

    Restaurants, takeaways, and cafes in Wolverhampton can use AI to serve customers better and make smarter decisions.

    Some options include:

    • Forecasting busy times based on weather or local events.
    • Recommending menu changes based on order trends and ingredient costs.
    • Personalising loyalty offers based on past customer orders.
    • Automatically responding to reviews or flagging negative feedback for quick resolution.

    Universal AI Tools for Every Local Business

    No matter the business type, almost every company can benefit from:

    • AI-generated blog content to improve search rankings.
    • Google Business Profile updates created automatically.
    • Competitor monitoring tools to track what other local businesses are offering.
    • Ad copy generators that write effective Google and Facebook ads.

    The Bottom Line: AI Is No Longer “Optional”

    The good news is, most of these tools don’t require big budgets or advanced tech skills. Many are already available as simple apps, add-ons, or affordable services.

    As more local businesses start using AI, those who move early will likely stand out — delivering faster service, better customer experience, and more efficient operations.


    If you’re curious about how AI could work in your Wolverhampton business, feel free to get in touch. I’m happy to chat and point you towards some simple, practical options.

We use cookies in order to give you the best possible experience on our website. By continuing to use this site, you agree to our use of cookies.
Accept