You’ve probably been there. Something’s gone wrong with your website — maybe a billing error, maybe your site won’t load — and all you want is a straight answer from someone who can fix it.
Instead, you’re stuck in an endless loop of AI chatbots, repeating yourself to different support agents, or waiting days for an email that never solves the problem.
For many small business owners using “do-it-yourself” website platforms like Wix, this is the reality. And when your website is tied directly to your livelihood, bad support isn’t just frustrating — it can cost you money, customers, and sleep.
1. Chatbots Don’t Understand Your Business
Wix and similar platforms push you towards chatbots first. The problem? A bot can’t understand the nuance of your business, your setup, or the urgency of your issue.
Many users report:
- Being forced to explain the same problem over and over.
- Chatbots looping through irrelevant “help articles.”
- Cases being closed after agents threaten to end the chat if you complain.
That’s not support. That’s a wall between you and a solution.
2. Refunds and Billing: A Nightmare Scenario
One of the most common pain points is billing errors and unexpected renewals. You’d think a quick phone call could sort it. Instead, users often find:
- Refunds are denied as “policy,” even if the service was never used.
- Refunds (when granted) are delayed for up to 45 days.
- Support teams deflect responsibility, leaving customers feeling scammed.
Imagine £800 leaving your account unexpectedly — and then being told you might get it back in six weeks. For a small business, that’s cashflow chaos.
3. Time is Money for Small Businesses
Every hour wasted chasing support is an hour you’re not serving customers or growing your business. That’s why poor customer service hits small businesses hardest.
What you actually need is:
- Fast answers from a human who knows what they’re doing.
- Local accountability — someone you can call back if things don’t get sorted.
- Support you trust, not support you dread contacting.
Why Local, Human Support Matters in the Black Country
Running a business in Wolverhampton, Walsall, Dudley, or Stourbridge means wearing a lot of hats. You don’t have time to fight with a faceless tech giant just to get a straight answer.
That’s why we built Black Country Tech Support — so local businesses have a partner they can actually rely on when things go wrong.
A Better Way: Real People, Real Solutions
Here’s what you get with us:
- Direct access to a human, not a bot.
- Clear answers, plain English.
- Fast problem solving, not endless ticket queues.
- Ongoing support, so you’re not left in the dark when it matters most.
Frustrated with faceless tech support?
Get real, local support that actually cares about your business.